About Us

About the Founder

Manas JT Services is led by Manas Joshi, an experienced international voice process professional with hands-on expertise across US and UK customer support operations. With over 3 years of experience in international call centre environments, he has worked across finance, healthcare, research, and fleet support domains.
Manas has held senior operational roles with global organizations such as Concentrix and Finastra, where he managed high-volume inbound and outbound calls, handled complex customer issues, and maintained strong service quality metrics including CSAT, FCR, and AHT.
His experience spans customer service, emergency roadside coordination, telephone banking, healthcare support, and market research, giving Manas JT Services a strong operational foundation built on real-world delivery, not theory.

Business meeting with diverse team using laptops and brainstorming with sticky notes in a modern office.

We are a team of trained customer support professionals with years of experience in handling US and UK clients. Our focus is delivering smooth, reliable, and professional customer interactions that help businesses build trust and retain customers.

If you are looking for a dependable customer support partner who can manage calls, resolve issues, and represent your brand with excellence, we are here to help. Our experienced agents, proven processes, and strong communication skills ensure your customers receive the support they deserve every time.

Our Core Values

Customer First – Every interaction is handled with clarity, respect, and priority.

Reliability – We deliver consistent performance, timely responses, and dependable support.

Transparency – Clear communication, honest reporting, and zero hidden processes.

Continuous Improvement – Regular training, quality checks, and process upgrades to stay ahead.

Team Commitment – We work together with focus, discipline, and a shared goal to serve your customers better.

What Our Clients Say

★★★★★

Manas JT Services has significantly improved our customer response times. Their team handles high call volumes with professionalism, clarity, and care. Our customer satisfaction score has never been higher.

HorizonTech Retail (USA)Company Name

★★★★★

Their support team feels like an extension of our own company. Issue resolution is quick, escalations are handled properly, and the communication quality is top-tier. A true long-term partner

CloudBridge SaaS Solutions (UK)Company Name

★★★★★

Exceptional service delivery. The agents understand our processes well and consistently provide smooth support to our UK customers. Reliable, fast, and always aligned with our brand voice.

BrightLine E-Commerce (UK)Company Name

★★★★★

Manas JT Services transformed the way we handle customer inquiries. Their team is efficient, well-trained, and consistently delivers clear communication. Our clients now enjoy a smoother support experience.

NovaConnect Logistics (UK)Company Name

Need a Support Team You Can Rely On?

If you’re looking to strengthen your customer support, we’re ready to help. We provide trained agents, smooth processes, and reliable service tailored to your business needs. Let’s build a support system that works for you.

Connect with Us

Let us together build a flourishing business

When you partner with us, you’re not improving your customer support alone. We work alongside you, ensuring every interaction strengthens your brand and supports your team’s goals. If you need a dependable customer service partner who can enhance your reputation and improve customer satisfaction, we’re here to deliver.