Last Updated: 25/11/2025
Manas JT Services is committed to protecting the privacy and security of all personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and safeguard data when providing customer support services for our clients across the US, UK, and other regions.
1. Information We Collect
We may collect and process the following types of information depending on the service provided:
- Customer details shared by the client (name, contact information, order details, queries, etc.)
- Call recordings and chat transcripts for quality monitoring
- Service-related information required to resolve customer issues
- Basic technical information such as device type, IP, and interaction logs
We only collect data required to perform our support services.
2. How We Use Your Information
We use the data we receive strictly for:
- Responding to customer inquiries
- Verifying identity where needed
- Processing service requests, complaints, or escalations
- Quality assurance and training
- Maintaining accurate communication records
- Ensuring smooth service delivery for our clients
We do not sell, rent, or share personal data with unauthorized third parties.
3. Data Security & Protection
Your data is stored and managed with strict security procedures. We implement:
- Encrypted data storage
- Access controls and role-based permissions
- Secure transmission protocols
- Regular audits and monitoring
- Staff training on data protection and confidentiality
We operate in compliance with applicable data protection norms, including:
- GDPR (UK/EEA clients)
- CCPA (as required for US clients)
- Industry-standard security practices
4. Data Sharing and Third Parties
Data is shared only when necessary for service delivery and only with:
- Authorized internal teams
- Approved tools or platforms used for support operations
- Clients who legally own the customer data
All third parties undergo verification to ensure compliance with data security expectations.
5. Data Retention
We retain personal data only for as long as required to:
- Fulfill the purpose it was collected for
- Meet contractual obligations
- Comply with legal or regulatory requirements
After this period, data is securely deleted or anonymized.
6. Client Ownership of Data
All customer information shared with us belongs to the client (the business we support).
Manas JT Services acts only as a processor of data and follows client instructions for handling, storing, and deleting information.
7. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to data usage
- Request data portability
Requests related to data will be coordinated with the client who owns the data.
8. Children’s Privacy
Our services are not directed to children under the legal age of consent. Any data involving minors is handled strictly according to client guidelines and applicable regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or how we handle data, please contact:
Manas JT Services
Email: support@manasjtservices.in
Phone: +91 88666 02759
Address: AECS Layout, ITPL Main Rd, Kundalahalli, Bengaluru, Karnataka 560037
Our website address is: https://manasjtservices.in.